Shipping
How long does it take to receive my order?
For items we have in stock, we take around 2-3 business days to ship your order. On order prints can take up to 20 working days to dispatch. After that it takes 3-5 days for our shipping partner to deliver in Malta and 10-15 days to deliver internationally.
Do you ship international?
Yep! From sunny Malta we can virtually ship to anywhere in the world. Delays at import Customs are not uncommon and we have no control over any resulting inconvenience from them. Please be patient, as international shipment may take as little as one week or as much as two months on rare occasions. Delays are to be expected during higher-volume mailing periods, such as the Christmas shopping season etc.
Do you offer next day delivery?
For urgent/same day deliveries, it would be best that you contact us by phone (+356 7907 2313) or email ([email protected]) to confirm that we have a particular product in stock and we can have it shipped for you on the same day.
Payments
How can I pay for my order?
We accept payment with all main card providers and Paypal. In our shops you can also pay in cash. Should you have any questions regarding payments please contact us directly.
Printing
How are the designs printed?
Posters are printed in small quantities using specialised digital printing on Decor Smooth Art on 200gsm or 310gsm paper.
Returns & Exchanges
What is our Return Policy?
We do not offer refunds for return but we do offer exchanges. For us to be able to exchange an item, it needs to be still in its original packaging unopened.
My print/frame has arrived damaged. What now?
We do our best to ship your order in a safe and secure way. If your order for any reason or in any way arrives damaged, please let us know immediately so we can help you find a solution. Important: Please make sure to take photos of both the package and the damaged product(s) and send them together with other relevant information about the claim to [email protected]
Furnish your Space
What are your standard sizes?
Depending on the collection, our standard sizes are:
- Elements of Malta, Colours of Malta, Maltatype Collab
-
- 17.5cm X 17.5cm
- 30cm X 30 cm
- 50cm X 50cm
- 100cm x 100cm
- Series 1, Temples Series
-
- A3 (29.7cm x 42cm).
- 50cm X 70cm
- 65cm x 90cm
- 100cm x 150cm
- Richard England
-
- A3 (29.7cm x 42cm)
- Money Series
-
- 50cm x 27cm
- 95cm x 51cm
- Anniversary Print & The Unexplained Print
-
- 50cm X 70cm
Do you offer custom sizes?
We already offer different size options for most of our collections. Should you be interested in a custom size prints for a large project, please get in touch on the contact form below or on [email protected]
Why don’t you offer different sizes on all collections?
We only offer different sizes on open run collections. Limited run and numbered collection come only in one standard size.
Do you handle delivery?
Yes we do. Please select the right shipping option during the check-out process. Large frames (100cm x 100cm & 100cm x 150cm) carry a surchage as they need to be delivered in a large van. if you're purchasing a large frame please select the correct shipping option.
What's the easiest way to get your prints?
All our available prints are on our online shop. You can complete your purchase online and wait for your delivery. Alternatively you can visit one of our Souvenirs That Don't Suck shop in Sliema or Valletta.
Framing
What frames do you offer?
Each collection comes in a standard frame. This may vary between white, black and wooden frame. These options are clearly indicated when buying a framed print online or in-store. If you want to choose another frame you can order unframed prints (available on all orders) alternatively you can check out the frames selection at our frame-maker DOTA Frames in Fgura and we will be able to follow up and quote accordingly. (Available only for large orders)
- Elements of Malta, Colours of Malta, Maltatype Collab
-
- 17.5cm X 17.5cm =
- 30cm X 30 cm =
- 50cm X 50cm
- 100cm x 100cm
- Series 1, Temples Series
-
- A3 (29.7cm x 42cm).
- 50cm X 70cm
- 65cm x 90cm
- 100cm x 150cm
- Richard England
-
- A3 (29.7cm x 42cm)
- Money Series
-
- 50cm x 27cm
- 95cm x 51cm
- Anniversary Print & The Unexplained Print
-
- 50cm X 70cm
What are the sizes of your standard framed prints?
Please refer to the below sizes to see the size of the framed print. Please note that some sizes and collections come with a mount around the artwork and some don't. Should you want to customise this option please choose the unframed print from our website and coordinate directly with Dota framing.
- Elements of Malta, Colours of Malta, Maltatype Collab
-
- 17.5cm X 17.5cm =
- 30cm X 30 cm =
- 50cm X 50cm =
- 100cm x 100cm =
- Series 1, Temples Series
-
- A3 (29.7cm x 42cm) =
- 50cm X 70cm =
- 65cm x 90cm =
- 100cm x 150cm =
- Richard England
-
- A3 (29.7cm x 42cm) =
- Money Series
-
- 50cm x 27cm =
- 95cm x 51cm =
- Anniversary Print & The Unexplained Print
-
- 50cm X 70cm =
Large Orders
Do you handle large projects such as offices and hotels?
Yes we do! Please get in touch with the below information so we can quote you accordingly.
- Project Details
- Company Details
- Address
- VAT Number (if applicable)
- A brief summary of the project
- Selection of prints including sizes
- Framed / Unframed
- Frame colour – White / Black / Wood
- Deadline
- Delivery
How long does it take to receive my order?
Deadlines are very important for us and we will always try to help you meet your deadlines however hand made frames and custom sizes do take time to produce so please plan ahead and don’t leave everything for the last minute. Usually, we can supply standard sizes in 2-4 weeks depending on quantity (earlier if in stock). For large orders and custom sizes, we will include timelines during the quoting stage. From our experience projects can run smoother when full information is provided from the start and both parties avoid delays during quote approval and deposit payment.
Can you do a mock-up or proposal for us?
We can suggest sizes and designs but we do not offer mock-up services We suggest you discuss this with your designer or architect. Let us know if you need more information from our side.
Can you come on location to give us your suggestions?
Unfortunately, we do not offer this service on-site. We can suggest sizes and designs via e-mail or online. We always suggest you discuss this with the people handling the project to make sure the selected prints complement your very own beautiful space. We promise you we invest our time and focus making sure we present our prints the best we can 🙂